Call Center Response done Correctly
*** You listened to me before asking me your qualifying questions.
*** You understood what I was asking, and as a well trained active listener, you repeated back to me in your own words what you understood me to say.
*** When I gave you information, you double-checked to make sure you had it accuratley - e.g. the spelling of my name, my model number, etc.
*** You gave me correct and appropriate information to solve my problem without forcing me to go through what is usually an unnecessary protocol demanded by other call centers.
Everyone - this is the way it should be done!